“SONI CREATION” (“we”, “our”, “us”) is committed to protecting your privacy for our brand “MISS” and our website, www.miss.com.co (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website or make a purchase from us.
By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect various types of information from you, including:
Financial Data: Payment-related information such as credit/debit card details or UPI. Please note: We do not store your payment details. All transactions are processed through our secure payment gateway partner, Razorpay.
Technical Data:
Internet Protocol (IP) address, browser type and version, time zone setting, and location.
Information about the device you use to access our Website.
Usage Data:
Information about how you use our Website, which products you view, and what is in your shopping cart.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Your Orders: To fulfill your orders, process payments, ship products, and communicate with you regarding your order.
To Provide Customer Support: To respond to your inquiries and resolve your issues.
For Marketing and Promotions: To inform you about our new products, special offers, and promotions via email and SMS. We will only send you these messages if you have given your consent (subscribed).
To Improve Website Experience: To use analytics to understand how you use our Website, so we can make it better and more user-friendly.
For Security and Fraud Prevention: To protect our Website, customers, and business from fraud and other illegal activities.
3. Information Sharing
We do not sell your personal information to any third parties. We only share your information with partners who help us operate our services effectively. These include:
Delivery Partners: To deliver your order safely to you (e.g., Delhivery, Blue Dart, Ecom Express, Indian Post).
Payment Gateways: To process your payments securely (e.g., Razorpay).
Marketing Tools: To send you promotional communications, if you have subscribed (e.g., Mailchimp, Klaviyo).
Analytics Tools: To analyze website traffic and user behavior (e.g., Google Analytics).
We ensure that all our partners adhere to data protection standards.
4. Cookies Policy
Yes, our Website uses cookies. Cookies are small text files stored on your device. We use cookies for:
Essential Cookies: To remember your shopping cart and login session.
Performance Cookies: To analyze the performance of the Website.
Advertising Cookies: To show you relevant ads based on your interests.
You can disable cookies through your browser settings, but this may prevent some features of the Website from functioning correctly.
5. Your Rights & Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the information we hold about you.
Update: You can update your information by logging into your account and visiting the “My Profile” section.
Delete: You can request that we delete your personal information.
Opt-Out: You can unsubscribe from marketing emails and SMS at any time. A link or option to do so is provided in every message.
To exercise these rights, please email us at SONICREATION15@GMAIL.COM.
6. Data Security
We take the security of your information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, alteration, or destruction.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our Website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
